Frequently Asked Questions

Top Member Questions:

Q. What is Flirt? How many times can I Flirt with someone? [Hide Answer]
A. A Flirt is a quick, fun way to let someone know you're interested. You pick a one-liner from our list of Flirts, and it's sent to the member of your choice. The member gets the Flirt in his or her onsite email Inbox and then can go to your profile and Flirt you back. You can send up to 30 Flirts a day, but each member can only be Flirted with once.

All members can send Flirts for free. If you'd like to take it a step further, we suggest sending an email to start up a real conversation.

Q. How do I change my email address or password? [Hide Answer]
A. You can change your email address or password on the profile page.
  • Click "Your Profile" in the Profile & Photos drop-down menu
  • Click "Edit" next to your username
  • Click either Change Email or Change Password
After you've made your changes, click "Save" and you're done.
Q. How do I keep other members from knowing that I looked at their profile or added them to one of my Hot Lists? [Hide Answer]
A.

If you don't want other members to know when you've looked at their profile or added them to one of your Hot Lists, go to Show/Hide Profile in Member Services and select "hide" in the section called "Show/Hide When I View Or List Members."

Keep in mind that members who are most active on the site keep their profile visible in all places because it ups their chances of connecting with people. You never know, someone special may be looking for you but never find you if your profile is hidden.

Hot Lists have been a real hit on our sites and have helped bring some unsuspecting couples together! People keep telling us that they'll contact another member simply because he or she looked at their profile. So before you hit "hide," give it a chance to work.

Q. Why do members want to know when I look at their profile or save them to a Hot List? [Hide Answer]
A. Members who are really active on the site like to let other members know when they look at their profile or Hot List them because it livens things up and often breaks the ice when it comes to emailing.

So many times we hear that members contact someone simply because he or she looked at their profile or Hot Listed them. Members also say that their Hot Lists lead them to meet people they might not have seen in a search.

Think about it. If you saw that someone had Hot Listed you and you liked what you saw, wouldn't you be more likely to send an email?

Q. Why does my Hot List counter change? [Hide Answer]
A. Half of your Hot Lists tell you what you're doing on the site. Every time you look at or contact another member, it shows up in your Hot Lists and the numbers go up accordingly.

The other half of your Hot Lists tell you about other members with regards to you. Every time someone looks at your profile or contacts you, it shows up in your Hot Lists and the numbers go up accordingly. Keep in mind, however, that some members choose to hide their profile from showing up in your Hot Lists.

Also, in order to keep your Hot Lists up-to-date, we periodically clean out the members that have been in your "viewed" list for a while. This also changes the counter.

Q. What is Click?® [Hide Answer]
A.

Click? is a simple way for us to introduce you to members you think you'd click with and who feel the same about you. It's fun and easy, and everyone can participate. Just look for Click! in members' profiles and tell us what you think by picking y, m or n. When two of you click y, we'll introduce you with a Click! Alert.

Click! basics
Click y and we'll secretly find out if they're also interested in you. If they are, we'll introduce you with a Click! alert.
Click m and we'll ask you again later to see if you've made up your mind.
Click n and we'll know you're not interested. And they'll never know you said no.

Q. When someone contacts me, where does the message go and how do I respond? [Hide Answer]
A.

Once you've created your own profile, other members can start contacting you. We'll let you know that you have messages by sending a notice to your personal email address. To read the note, simply login to the site and go to Your Inbox in the Messages drop-down menu. If you decide to write back, click Reply, write your own message and send away.

All communications with other members stay onsite so you never have to give out personal information until you feel completely ready. Then when you are, you can exchange phone numbers and even meet in person.

Q. How do I edit my profile? How do I hide my profile? [Hide Answer]
A. To update your profile, click Your Profile in the Profile & Photos drop-down menu at the top of the page. Then, click "Edit" next to the section you'd like to update. Be sure to save your changes at the bottom of the screen when you're done.

Try to put your best foot forward with at least one photo and snappy, detailed essays. The photo is key since most people feel more comfortable writing to members they can see. Try to stay positive in your essays and let the real you shine.

To hide your profile, go to Show/Hide Profile in Member Services. Keep in mind, however, that members who are most active on the site keep their profile visible in all places because it ups their chances of connecting with people. And you never know, someone special may be looking for you and never get to find you if your profile is hidden.

Frequently Asked Questions (by topic)

Membership Basics
Forgot password / Edit username, email, password / More »

Profile
Create / Essays / View / Edit / Show & hide / More »

Photos
Add / Edit / Format / View / More »

Search
How to / Edit search / Anonymous search / More »

Photo Gallery
About / Search / My photos / Member photos / More »

Contacting Members
How to / Reading emails / Who can contact / More »

Your Click!
About / How to / Click! emails / More »

Flirt
About / How many times can I Flirt / More »

Instant Message
How to / Video Chat / Audio Chat / Who can IM / More »

Chat
How to / Video Chat / Audio Chat / Configure / More »

Members Online
About / How to / People near you / People your age / More »

Hot Lists
How to add / View / Customize category / More »

Technical Basics
Clear cache & cookies / Site speed / Web browser / More »

Still Stumped?
Contact customer care / More »

Legal
Privacy Statement / Terms and Conditions of Service / Terms and Conditions of Purchase / More »